PiM FAQs

Some responses to frequently-asked questions are listed below:

 

How do I become PIM scheme member?
How do I install a Charge Point?
How do I find a Charge Point?
How do I use a Charge Point?
How do I use a CHAdeMO Quick Charger?
How do I use an APT Charge Point?
How do I use a Chargemaster wall mounted Point?
How do I use an Elektromotive Charge Point?
How do I use a POD Point Charge Point?
What do I do if a Charge Point is not working or I see that it has been vandalised?
What do I do if a Charge Point that I am using (or want to use) isn’t responding to my card?
What do I do if my cable has been unplugged from my car when I return to my vehicle?

How do I become PIM scheme member?

Please fill in our application form here here
Please note membership is open to single users and fleets alike

How do I install a Charge Point?

If you are a homeowner and wish to install a Charge Point at home there are three options available to you:
1) refer to your EV dealer
2) contact your energy supplier
3) contact Cenex here.

If you are a business or organisation wishing to install Charge Points please see the Cenex website site here. This site provides information on charge points, how to obtain them, their installation and government match-funding.

How do I find a Charge Point?
Use our Charge Point Map here. This page allows you to enter your address, find Charge Points in your area and any pertinent information about them. Alternatively, various mobile telephone applications and on-board navigation systems also provide Charge Point locations.

How do I use a Charge Point?
See Using PIM Charge Points here

How do I use a CHAdeMO Quick Charger?
If you are wondering how to use a quick charger please take a look at the following video How to use a CHAdeMO DC Quick Charger

How do I use an APT Charge Point?
Hold your RFID membership card to the reader and follow the on-screen instructions. Touch once for one side and twice for the other on combi-charge points containing a three pin BS1363 socket and a seven pin Type 2 socket. Please follow the detailed step instructions here.

How do I use a Chargemaster wall mounted Point?
To open the three pin BS1363 socket on a Chargemaster Dual Combi Charge Point please take a look at the following video
Opening the three pin BS1363 socket on a Chargemaster wall mounted charge point
Opening the seven pin Type 2 socket on a Chargemaster wall mounted charge point

How do I use an Elektromotive Charge Point?
Hold your RFID membership card to the appropriate card reader next to the socket you wish to use and follow the on-screen instructions. Please follow the detailed step instructions here.

How do I use a POD Point Charge Point?
Hold your RFID membership card to the RFID card reader for 1 second to open the three pin BS1363 socket. Alternatively, hold your card against the RFID reader for 3 seconds to open the seven pin Type 2 socket. Please follow the detailed step instructions here.

What do I do if a Charge Point is not working or I see that it has been vandalised?
Please call our helpline on 0845 838 0551.

What do I do if a Charge Point that I am using (or want to use) isn’t responding to my card?

Ensure that the Charge Point is powered, is not already fully occupied (all sockets in use) or is not displaying a fault (red LEDs or an on-screen fault message). If all these conditions are fulfilled then please hold your PIM membership card to the reader for a few seconds. Please repeat this action if there is no response. If there is still no response please call our helpline on 0845 838 0551. Please note that retail location premises that harbour a Charge Point (e.g. a vehicle retailer) may wish users to initially report to reception before commencing charging.

What do I do if my cable has been unplugged from my car when I return to my vehicle?

In the unlikely event that your charging cable has been removed from your car without your knowledge, please report this occurrence to our customer service team at enquiries@pluggedinmidlands.co.uk. Please note that the Charge Point will switch off the electricity supply to the cable if a charging cycle is prematurely terminated. The cable cannot be removed from the Charge Point socket due to a locking mechanism within the socket or as part of the socket cover. Please report any Charge Point damage to our customer service team. Before resuming charging or charging at another location please ensure that you inspect the cable for its integrity. If the cable is damaged, please contact your vehicle supplier for a replacement. In an emergency, car parks and retail premises may possess a cable that can be borrowed for the duration of charging needed in the relevant location (please consult the car park or premises owner). Please note that the J1772 five pin “Yazaki” connector commonly used as the vehicle-side connector can usually be locked onto the vehicle using a small padlock fitted through the eyelet just underneath the trigger. This stops removal of the plug from the vehicle by preventing the trigger from being depressed. The hole is approximately 5 mm in diameter.

“rising electric vehicle sales figures demonstrate that the Midlands is at the forefront of the electric vehicle revolution, reinforcing its status as the UK’s automotive leader. To match this growing demand we are actively rolling out Charging Points across the region and encouraging more organisations to apply to become part of the electric infrastructure that is powering change in the Midlands.”
Robert Evans, CEO, Cenex

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Plugged-in Midlands (PiM) is a consortium of Midlands based businesses and local authorities led by Cenex and Central Technology Belt created to provide the infrastructure to support and encourage electric vehicle adoption.  PiM is one of eight 'Plugged-in Places' projects supported by OLEV, the Office for Low Emission Vehicles.

    © POD Point Ltd. 2011